Shipping Policy
1. Shipping overview
This policy explains Dellco Commercial Kitchens’s order-processing and delivery estimates, tracking practices, address requirements, and procedures for delayed, lost, damaged, refused, or undeliverable shipments.
2. Processing time
Orders are normally prepared for shipment within 3–5 business days after the order is accepted and any required order information has been received. Processing includes order review, product preparation, packaging, documentation, and transfer to the carrier.
3. Transit time
After the order is transferred to the carrier, estimated transit time is 5–8 business days. Transit estimates are not guaranteed delivery dates and may be affected by destination, routing, carrier operations, and conditions outside our control.
4. Total estimated delivery time
The combined processing and transit estimate is 8–13 business days. This estimate begins after an order is submitted and may be extended when customer action, verification, an address correction, a carrier restriction, or an operational disruption is required.
5. Business-day definition
Business days are Monday through Friday and exclude weekends and applicable federal or carrier-observed holidays. An order submitted outside business hours is treated as received on the next business day for estimate purposes.
6. Order confirmation
An order confirmation acknowledges that we received the order details. It does not by itself confirm shipment, product availability, regulatory eligibility, or final acceptance. If we need clarification or additional information, we will contact the email address associated with the order.
7. Tracking information
Tracking information is sent when the shipment is prepared or transferred to the carrier. Tracking activity may take time to appear after the label is created. Use the carrier’s tracking record and our Track Your Order page for updates.
8. Address accuracy
Customers are responsible for providing a complete and accurate recipient name, street address, unit or suite number, city, state, postal code, and contact information. We are not responsible for delay, misdelivery, or additional charges caused by incorrect or incomplete information supplied with the order.
9. Address changes
Request an address change immediately by emailing support. We will try to update the order before shipment, but a change cannot be guaranteed after processing or carrier transfer. Carrier correction, rerouting, storage, or return charges may apply.
10. Delivery attempts
The carrier controls delivery attempts, signature procedures, access requirements, and hold options. The recipient is responsible for monitoring tracking and making suitable arrangements. Failure to accept delivery may result in delay, storage, return, or additional carrier fees.
11. Delayed shipments
If tracking shows no movement or delivery is later than the estimate, allow for normal carrier update intervals and then contact support. We will review the available tracking record and, when appropriate, communicate with the carrier.
12. Carrier delays
Carrier networks may experience congestion, routing changes, equipment issues, inspection holds, labor interruptions, or other operational delays. We will provide available information, but we cannot guarantee a carrier’s delivery date or scanning schedule.
13. Weather and operational disruptions
Severe weather, natural events, road closures, emergencies, governmental actions, hazardous-material restrictions, and other disruptions may extend processing or transit time. Delivery resumes according to safe operating conditions and carrier capability.
14. Lost packages
If tracking indicates that a package may be lost, contact support with the order number. We may open a carrier trace or claim and request a reasonable investigation period. A replacement or refund decision is made after reviewing the carrier’s information and the circumstances of the shipment.
15. Damaged packages
Inspect the shipment promptly. Photograph the shipping carton, label, protective material, and product before discarding packaging or moving the contents. Contact support with your order number and the photographs so the damage can be reviewed. Follow all safety instructions and do not use a damaged cylinder.
16. Refused or undeliverable shipments
A refused shipment or a package returned because of an address problem, failed delivery, or recipient unavailability will be reviewed when returned. Original transportation charges, return charges, carrier assessments, and applicable restocking fees may be deducted from any approved refund.
17. Multiple-package deliveries
An order may arrive in more than one package. Packages can have separate tracking numbers and delivery dates. A partial delivery is not necessarily a missing shipment; review all tracking details before reporting a shortage.
18. Shipping restrictions
Refrigerants are subject to carrier, route, destination, and handling restrictions. We may limit or cancel shipment when a product cannot be transported lawfully or safely to the supplied destination. Customers are responsible for complying with applicable purchase, receipt, handling, and use requirements.
19. Order changes and cancellations
Request a change or cancellation as soon as possible. We cannot guarantee a change after fulfillment begins or a cancellation after carrier transfer. A shipped order is subject to the Refund and Return Policy.
20. Customer support
For shipment questions, email info@dellcocommercial.com and include the order number, recipient name, and tracking number when available.