Privacy Policy

1. Introduction

This Privacy Policy explains how Dellco Commercial Kitchens (“we,” “us,” or “our”) collects, uses, stores, and discloses personal information when you visit the website, create an account, place an order, use a form, or otherwise communicate with us. “You” means a customer, visitor, account holder, or other person whose information we process through the store.

2. Information customers provide

You may provide your name, email address, billing and shipping addresses, company information, order details, purchase-related certifications or representations, and other information needed to respond to a request or provide store services. You may decline to provide optional information, but some features cannot work without required information.

3. Account information

If you create an account, we process account identifiers, login credentials in protected form, saved addresses, order history, and account preferences. You are responsible for keeping your credentials confidential and notifying us if you believe the account has been compromised.

4. Order and transaction information

When you place or attempt to place an order, we may collect products selected, quantities, prices, coupon use, billing and shipping details, transaction status, payment confirmation, carrier details, tracking information, returns, refunds, and customer-service records associated with the transaction.

5. Contact-form information

Our contact form collects your name, email address, optional order number, subject, message, and consent acknowledgment. We use this information to identify the request, investigate the issue, reply, and maintain a reasonable support record.

6. Automatically collected information

Our hosting and store systems may automatically record IP address, browser and device information, referring page, pages requested, timestamps, error information, and security events. These records help deliver the website, protect accounts, detect misuse, diagnose problems, and understand basic site performance.

7. Cookies

WordPress and WooCommerce use cookies and similar local-storage technologies for essential functions such as maintaining a cart, remembering a session, supporting account login, applying preferences, and protecting forms. Browsers generally allow you to block or remove cookies, but doing so may prevent cart, account, checkout, or security features from working correctly.

8. How information is used

We use personal information to operate and secure the website, provide requested products and services, communicate about orders, maintain accounts, answer questions, process eligible returns, prevent fraud, keep business records, enforce applicable terms, and comply with legal obligations.

9. Order fulfillment

Order information is used to review the purchase, prepare products, produce required documents, arrange shipment, communicate tracking, handle delivery issues, and administer cancellations, returns, exchanges, or refunds.

10. Customer support

We use messages and related account or order information to verify the requester, understand the question, investigate records, communicate a response, and improve support procedures. Please do not send unnecessary sensitive information in an email or form.

11. Fraud and security

We may use account, order, device, network, and transaction information to detect suspicious activity, protect the website and customers, enforce rate or access limits, investigate security events, and prevent fraud, misuse, or illegal activity.

12. Communications and marketing consent

We send transactional communications needed for an account, order, shipment, support request, return, security notice, or policy update. We send promotional email only when an appropriate consent or other lawful basis applies. You may unsubscribe from promotional messages without stopping necessary transactional messages.

13. Service providers

We may disclose the minimum necessary information to vendors that host, secure, maintain, process, fulfill, deliver, or support the website and orders on our behalf. These providers are permitted to use the information for the contracted service and their own legal obligations.

14. WooCommerce and WordPress

The store operates on WordPress with WooCommerce. These systems process site content, customer accounts, carts, checkout data, order records, inventory, and store communications according to our configuration. Administrative access is restricted to authorized users.

15. Payment processors

When a payment method is offered at checkout, the payment service may collect or receive payment credentials, billing information, transaction identifiers, and fraud signals under its own privacy terms. Dellco Commercial Kitchens generally receives transaction status and limited payment details rather than a complete payment-card number.

16. Shipping providers

We may provide the recipient name, delivery address, contact details, package information, and any information required for lawful transport to the carrier or logistics provider handling an order. The carrier may generate tracking and delivery-event records.

17. Analytics tools

We may use aggregate store reports, hosting logs, and WooCommerce reporting to understand traffic, product interest, cart activity, orders, and technical performance. If a separate analytics provider is used, its collection and use will be addressed in an updated notice where required.

18. Information sharing

We may share information with service providers, payment and shipping services used for a transaction, professional advisers, authorities where lawfully required, or a successor in a business transaction. We may also share information when you direct or consent to the disclosure. We do not disclose sensitive information for the purpose of inferring personal characteristics.

We may preserve or disclose information when reasonably necessary to comply with law, respond to valid legal process, enforce agreements, investigate fraud or security incidents, protect customers or the public, or establish, exercise, or defend legal claims.

20. Data retention

Retention depends on the type of information and why it was collected. We keep information for as long as reasonably needed to provide accounts and orders, maintain tax and business records, process returns, resolve disputes, protect the store, and comply with legal obligations. Information may then be deleted, anonymized, or retained where law permits.

21. Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No storage or transmission method is completely secure, so we cannot guarantee absolute security. Use secure channels and do not send unnecessary payment or confidential information by email.

22. Customer privacy rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, or information about how personal information is used and disclosed. These rights are not absolute and may be subject to identity verification, legal exceptions, and recordkeeping obligations.

23. Access and correction requests

You may ask whether we maintain personal information about you and request access to or correction of inaccurate information. Include enough information for us to identify the relevant account or transaction. We may request proof of identity before providing or changing records.

24. Deletion requests

You may request deletion of eligible personal information. We may retain information needed to complete a transaction, protect security, prevent fraud, maintain required records, resolve disputes, or comply with law. When deletion is not available, we will address the request as required by applicable law.

25. Marketing opt-out

You may opt out of promotional email by using the unsubscribe link in the message or contacting us. An opt-out does not stop confirmations, receipts, shipment notices, security messages, policy notices, or replies to your requests.

26. Children’s privacy

The store is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child submitted personal information, contact us so we can review and take appropriate action.

27. International visitors

Dellco Commercial Kitchens operates from the United States. If you access the site from another country, information may be processed in the United States or other locations where service providers operate. Where applicable, cross-border processing is handled using a lawful transfer mechanism.

28. Policy updates

We may update this policy to reflect changes in services, technology, business practices, or legal requirements. The revised policy will be posted on this page with an updated date. Material changes will be communicated by an additional method when required.

29. Contact information

For privacy questions or to submit a rights request, email info@dellcocommercial.com or write to Dellco Commercial Kitchens, 4143 W 16th St, Odessa, TX 79763, United States.