Frequently Asked Questions & Authenticity

How long does order processing take?

Normal order processing is 3–5 business days. Processing includes order review, product inspection, secure packaging, documentation, and carrier handoff.

How long does delivery take?

Estimated transit time is 5–8 business days after carrier handoff. Total combined processing and delivery time is 8–13 business days nationwide.

What are the shipping costs?

Standard Ground Shipping is Free ($0.00) on all orders delivered within the contiguous United States.

When will I receive my tracking number?

Tracking information is automatically emailed to you as soon as your shipment is packaged and scanned by the carrier.

How do I track my order?

Visit our Track Your Order page and enter your order number and billing email address, or click the tracking link provided in your shipment email.

What is the return policy for equipment?

Eligible items in original, unopened, and unused condition with factory packaging may be returned within 30 calendar days of delivery. Please review our complete Refund and Return Policy for details on return authorization and the standard 25% restocking fee for non-defective returns.

What should I do if my equipment arrives damaged?

Inspect your shipment upon arrival. If an item appears damaged during transit, photograph the package and contents, keep all original packaging, and email our support team immediately at info@dellcocommercial.com or call +1 432-530-0823.

Are in-store shopping and local pickup available?

Yes! Customers are welcome to visit our location at 4143 W 16th St in Odessa, Texas for in-person equipment review and curbside pickup.

How can I contact Dellco Commercial Kitchens customer support?

You can contact Dellco Commercial Kitchens by email at info@dellcocommercial.com, by telephone at +1 432-530-0823, or through our Contact Us form.